SUPPORT & INFORMATION
FREQUENTLY ASKED QUESTIONS
Q:How Can I Get A Quick Quotation?
You can send your inquiry to hardware01@adtogroup.com with the following information: Product standard (e.g., GB/T 5782) Specification (e.g., M12×80) Quantity Surface treatment (e.g., Hot-Dip Galvanizing (HDG)) For customized products, please attach drawings or samples, and we will reply with the quotation within 24 hours.
Q:What’s Your Main Products?
Screw Series:Drill Tail Screw , Self-Tapping Screw , Wood Screw ... Anchor Series:Wedge Anchor , Nylon Anchor... Bolt Series:Hex Bolt , Carriage Bolt... Nut Series:Hex Nut , Nylon Lock Nut , Flange Nut All products have passed ISO 9001 quality management system certification and CE certification, meeting international market requirements.
Q:Do You Have MOQ For Product? (Minimum Order Quantity)
The minimum order quantity (MOQ) for our fasteners is 2 tons. For example, the MOQ of Hex Bolt, Wood Screw and other conventional products is 2 tons. If you need small-batch trial orders, we can communicate flexibly based on your specific needs.
Q:Can I Have Free Samples?
For in-stock fasteners (e.g., common specifications of Hex Bolt, Flat Washer), we can arrange free sample delivery within 7 days. For customized products, the sample arrangement will depend on your drawing requirements (including material, size, etc.), and we will confirm the details with you in advance.
Q:Why Should I Choose ADTO Group As A Reliable Fasteners Supplier
You can choose us for the following advantages: Our products are sold to over 160 countries, with ISO 9001 & CE certifications to meet global standards; We are close to the industrial belt, with advantages in product price, quality and professional technology; We have 20+ years of industry experience and a professional service team; We provide systematic support for global buyers (including customization, logistics, etc.).
Q:How do you handle after-sales service?
If there are quality problems with the products (consistent with the confirmed specifications), please contact us within 15 days and provide the inspection report. We will arrange return, exchange or replenishment according to the situation. For long-term cooperative customers, we assign exclusive after-sales specialists to follow up order progress and use problems.

